The surgery employs a policy of easy patient access to appointments and works to maintain access to a clinician within 24 hours or to any doctor within 48 hours. We provide a choice of different ways of consulting with a clinician and can offer doctor and nurse appointments at least four weeks in advance.
Patients are booked to see the doctor at 10 minute intervals. Please bear this in mind when making the appointment.
If you have a large number of problems to deal with, please discuss with the doctor whether you should come back for a further appointment at a different time.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 0118 973 2678
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Why does the receptionist ask what is wrong with me? (PDF)
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 0118 973 2678
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Consultation times
| Doctor | Monday | Tuesday | Wednesday | Thursday | Friday |
| Dr Mellows | 8:30am to 2:30pm 3:30pm to 5:30pm | 8:30am to 12:30pm 3:30pm to 5:30pm | 8:30am to 12:30pm 3:30pm to 5:30pm | ||
| Dr Zylstra | 8:30am to 12:30pm 4:00pm to 6:00pm | 8:30am to 12:30pm 3:30pm to 5.30pm | 8:00am to 12:00pm 3:30pm to 5:30pm | ||
| Dr Rich | 8:30am to 12:30pm 4:00pm to 6:00pm | 8:30am to 12:30pm 3:30pm to 5:30pm | 8:30am to 2:30pm | 8:30am to 12:30pm 3:30pm to 5:30pm | |
| Dr Pradeep | 8:30am to 12:30pm | 8:30am to 12:30pm | 8:30am to 12:30pm 3:30pm to 5:30pm | ||
| Dr Baily-Gibson | 8:30am to 12:30pm 4:00pm to 6:00pm | 8:30am to 12:30pm | 8:30am to 12:30pm | 8:30am to 12:30pm 3:30pm to 5:30pm | |
| Dr Taylor | 8:30am to 12:30pm 3:30pm to 5:30pm | 8:30am to 12:30pm | 8:30am to 12:30pm 3:30pm to 5:30pm | ||
| Dr Duncan | 8:30am to 12:30pm 4:00pm to 6:00pm | 8:30am to 12:30pm 3:30pm to 5:30pm | 8:30am to 12:30pm 3:30pm to 5:30pm | ||
| Dr Bullard | 8:30am to 12:30pm 3:30pm to 5:30pm | 8:30am to 12:30pm 3:30pm to 5:30pm | 8:30am to 12:30pm 3:30pm to 5:30pm | ||
Dr Pimm | 8:30am to 12:30pm | 8:30am to 12:30pm | 8:30am to 12:30pm | 8:30am to 12:30pm | 8:30am to 12:30pm |
| GP Registrar | Monday | Tuesday | Wednesday | Thursday | Friday |
| Dr | 8:30am to 12:30pm 3:30pm to 5:30pm | 8:30am to 12:30pm 3:30pm to 5:30pm | 8:30am to 12:30pm 3:30pm to 5:30pm |
| Nurse/Paramedic | Monday | Tuesday | Wednesday | Thursday | Friday |
| Nurse Appointments | 8:00am to 1:00pm 2:30pm to 6:00pm | 8:00am to 1:00pm 2:30pm to 6:00pm | 8:00am to 1:00pm 2:30pm to 6:00pm | 8:00am to 1:00pm 2:30pm to 6:00pm | 8:00am to 12:00pm 2:30pm to 6:00pm |
| Paramedic | 8:30am to 5.00pm | 8:30am to 5.00pm | 8:30am to 5.00pm | 8:30am to 5.00pm | 8:30am to 5.00pm |
Paramedic practitioner and nurse appointments
Our paramedic is trained to advise and treat children over 1 year of age and adult patients who have common minor ailment.
Our team of specialist practice nurses provide appointments for patients who require chronic disease reviews. These specialised appointments include asthma, chronic obstructive pulmonary disease (COPD), diabetes, hypertension and ischaemic heart disease (IHD), cervical smears and contraception.
Extended hours
- Monday 6:30pm to 8pm
- Tuesday – please contact the surgery
- Saturday – we are open at least 2 to 3 Saturdays per month. Please contact the surgery
We acknowledge that there are patients who have work commitments outside our core hours and find it difficult to attend. To provide greater choice to these patients, the surgery offers additional face to face doctors’ appointments outside of its core hours.
If you think you may benefit from one of these appointments, please speak to reception who will advise the times available, which can include particular mornings, evenings and some Saturday mornings.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- fill in a cancel an appointment form
- phone us on 0118 973 2678 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
The doctors and paramedic practitioner provide home visits during core hours for patients who are confined to bed or unable to attend the surgery due to illness or infirmity.
You should phone before 10:30am if possible.